We provide three training sessions and free-support for one year.
Support is provided through remote connections and email, backed by robust ticketing system. Additional training sessions can be provided on chargeable basis.

Yes (Except for Free pack)
You can purchase additional pack for GSP Calls / Document Storage / Transactions as per your requirement.
Charges for additional GSP Calls is Rs.100/mon for 400 GSP calls/mon.
Document storage limit can be increased @Rs.100/mon per 100MB.
Transaction Limit can be increased @Rs. 100/mon per 1,000 transactions
(Max 25,000 transactions supported on Tez Books. For higher limits, use Tez ERP).

Yes.
You can upgrade your pack anytime by paying the difference between the current pack and the new pack for the balance period.

Yes.
Upgrades are provided free of cost and are automatically applied to your account when you login.

Your data is stored on IESL secured server.
Your data is stored on high-end cloud servers, provided by leading companies. The data centers are ISO 27001 and ISO 27017 certified and they are monitored 24x7 for both network and on-site security. Servers are protected using a multi-layer security architecture which includes network security devices, firewalls and gateway appliances.

Your data in Tez Books is very safe and secure.
The data is stored on MS-SQL Server, a commercial RDBMS system, which is highly dependable when compared to free database solutions such as MY-SQL. The data is accessed using isolation techniques through n-tier architecture, so the data layer cannot be directly accessed by the user layer. The data servers are regularly backed-up using automated agent-based backup system. The system automatically creates daily and weekly backups. Additionally, authorized users of your account can download data in MS-Excel or XML formats.

For ever.
The free plan of Tez Books remains free as long as your revenue falls under the threshold of 25 Lakhs for the financial year.

No.
All prices are exclusive of Taxes and Duties. Currently you need to add GST @18%.

No. However, please note the following:

• 1. Subscription charges include the cost of software license, online training and support.
• 2. SMS/WhatsApp messages are provided free of cost based on your pack, additional messages can be purchased as per your requirement.
• 3. Transaction limit and Data storage is provided based on your pack type. Most users do not exceed this limit, but if your usage exceeds these limits, you may need to buy additional storage space as needed.
• 4. Free GSP calls are provided for public search and GST returns, based on your pack type. You may need to buy additional calls based on your usage.

No.
We have provided templates for importing data from excel and XML files. We provide free training and support for data-migration, but you need to copy-paste data into these templates, import and verify the data yourself.

No.
Most users opt for self-implementation. If you need assistance in implementation, our implementation partners can provide implementation support on a chargeable basis. The charges vary based on your team size, their expertise and time required for the implementation.